Issue When creating a new user account in DNN, it's possible to set it so an email goes out to the new user with details on the next steps of the account creation process. However, even after this set...
Issue When clicking on the View Profile link of a user from Manage > Users, DNN is redirecting back to the home page instead of the user's profile page. Cause The reason for this behavior is that the...
Issue When clicking on the Advanced Editor button within CKEditor, not all options are showing up. Cause This is due to the CKEditor toolbars being set to Basic and not Full. Solution Requirements: S...
Error: After a backup of all sites with databases is provided to the customer, they try to import it into their environment and receive this error: And in the log (The one you get by clicking on deta...
Overview: This process is usually necessary when certain changes are made to your site/application. Step by step guide: Open IIS Manager. Navigate to the site you want to restart and select it. Right-...
Overview: There will be situations where you need to recycle the application pool, this is because some thread is overloaded or it is using a lot of memory, sometimes it is also required because somet...
Error When creating a user, the following error is displayed A user already exists for the user name specified. Please register again using a different user name The customer searches for the created ...
Issue: The File Manager is either blank or not showing all the files. The directory structure, which is shown, is incorrect. Or you can see any discrepancy in the files themselves. Environment: DNN 7+...
Issue After switching from DNN Platform 9.2 to DNN Evoq Engage 9.2, the Platform persona bar is still showing instead of the Engage persona bar. This can be verified by the presence of the Upgrade to...
Overview Modules created with the extension DNN Sharp URL Rewrite are known to cause problems in sites developed by the customers. Some issues associated with these modules are usually related to redi...